Terms and Conditions
This Agreement was last modified on 18 February 2016.
**Terms and Conditions of Pioneer Edge **
1. **Ordering Process:**
– Orders can be placed through our official website, authorized retailers, or directly at our workshop.
– Custom orders require a non-refundable deposit, with the remaining balance due upon completion.
2. **Payment:**
– We accept various payment methods, including credit cards, electronic transfers, and cash.
– Full payment is required before the dispatch of goods.
3. **Shipping and Delivery:**
– Standard delivery times will be communicated upon order confirmation.
– Additional charges may apply for expedited shipping or international deliveries.
4. **Returns and Exchanges:**
– We strive to provide quality handicrafts. In the rare event of a defect, please notify us within 7 days of receiving the product.
– Returns or exchanges will be considered on a case-by-case basis.
5. **Custom Orders:**
– Custom orders are non-refundable once production has commenced.
– Clients will be updated on the progress of their custom order and may request reasonable modifications during the process.
6. **Product Variations:**
– Handcrafted items may have slight variations in color, texture, or dimensions, enhancing their uniqueness.
– We ensure that such variations do not compromise the overall quality and functionality of the product.
7. **Intellectual Property:**
– All designs, images, and content on our website and products are the intellectual property of Pioneer Edge.
– Unauthorized use or reproduction is strictly prohibited.
8. **Customer Communication:**
– Customers can reach out for inquiries, feedback, or support through our designated communication channels.
– We aim to respond to customer queries within 48 hours.
9. **Privacy Policy:**
– Customer information is treated with the utmost confidentiality and is used solely for order processing and communication purposes.
– We do not share customer data with third parties.
10. **Liability:**
– Pioneer Edge is not liable for any injuries, damages, or losses incurred during the use of our products. ( https://pioneeredge.com/usage-saftey/ )
– Customers are advised to use products responsibly and adhere to any safety guidelines provided.
11. **Amendments to Terms and Conditions:**
– We reserve the right to amend these terms and conditions at any time. Customers will be notified of any changes.
By engaging in transactions with Pioneer Edge, customers agree to abide by these terms and conditions. It is recommended to carefully review and understand these terms before making a purchase or placing an order.